Contact Us

For questions about our jewellery or general enquiries, please get in touch with MAISON NAÏNE Customer Care. For order or return enquiries, use the dedicated email below so we can direct your request to the right place.

Customer Care

General Enquiries: info@maisonnaine.com.au
Order Enquiries: orders@maisonnaine.com.au
Returns & Exchanges: returns@maisonnaine.com.au

Location: Australia
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM AWST
Response Time: We aim to respond to all enquiries within 1–2 business days.

When contacting us about an existing order, please email orders@maisonnaine.com.au and include your order number and the email address used to place your order so we can assist you as efficiently as possible.

Online Store

MAISON NAÏNE is currently an online-only jewellery store. We do not currently operate a physical retail location.

All purchases are made through our online store, with customer enquiries handled through the relevant Customer Care email above.

Returns & Exchanges

For return, refund or exchange enquiries, please contact returns@maisonnaine.com.au before returning your item.

Please refer to our Returns & Refunds Policy for eligibility, conditions and applicable timeframes.

Business Contact

For general business or brand enquiries relating to MAISON NAÏNE, please contact:

MAISON NAÏNE
Australia
Email: info@maisonnaine.com.au