Terms of service
These Terms & Conditions apply to your use of the MAISON NAÏNE website and any purchases made through our online store. By accessing our website, placing an order or using our services, you agree to these Terms & Conditions.
Please read them carefully before making a purchase.
1. About MAISON NAÏNE
MAISON NAÏNE is an online-only jewellery store based in Australia.
Throughout these Terms & Conditions, “MAISON NAÏNE”, “we”, “us” and “our” refer to MAISON NAÏNE. “You” and “your” refer to visitors to our website and customers who purchase or use our products or services.
2. Online Store
Our online store is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services.
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions.
We reserve the right to update, modify or discontinue any part of our website, products or services where reasonably necessary.
3. Product Information
We take reasonable care to ensure that product descriptions, photographs, colours, dimensions, materials and other information displayed on our website are accurate.
However, the appearance of colours and products may vary depending on your device, screen settings and lighting conditions.
As jewellery may contain natural or individually finished materials, minor variations in colour, texture, finish or appearance may occur where applicable.
4. Pricing
All prices displayed on our website are shown in the currency indicated at the time of purchase.
Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted, except where required or permitted by law.
Any applicable shipping charges, taxes or other costs will be displayed or calculated during checkout where applicable.
5. Orders
When you place an order, you are responsible for ensuring that the information you provide is complete and accurate, including your contact, billing and shipping information.
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to cancel or refuse an order where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing or product-information error
- Payment cannot be authorised
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to fulfil the order
If payment has already been taken for an order that we cannot fulfil, we will provide the appropriate refund or remedy.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by Shopify and/or third-party payment providers. Your use of those payment services may also be subject to the provider's applicable terms and privacy practices.
Your order may not be processed or dispatched until payment has been successfully authorised.
7. Shipping & Delivery
Orders will be shipped to the delivery address provided at checkout.
Estimated delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather events or other disruptions.
Customers are responsible for providing accurate and complete delivery information.
Please refer to our Shipping Policy for further information regarding shipping, delivery and applicable charges.
8. Returns, Exchanges & Refunds
We do not offer refunds for change-of-mind purchases.
Eligible items may be returned for store credit and/or exchange within 14 days of the delivery date, subject to our return conditions.
Items must be returned in their original, unused and unworn condition, with all original packaging and tags intact.
Please allow 3–5 business days after your return has been received for eligible store credit or exchanges to be processed.
We reserve the right to refuse returns that do not meet our return conditions.
Please refer to our Returns & Refunds Policy for complete details.
9. Faulty, Damaged or Misdescribed Products
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
If an item is faulty, damaged or does not match its description, you may be entitled to a refund, replacement or another remedy as required by law.
Please contact MAISON NAÏNE Customer Care if you experience an issue with your order.
10. Promotions & Discount Codes
From time to time, MAISON NAÏNE may offer promotions, discount codes or special offers.
Unless otherwise stated:
- Promotions are subject to their stated validity period and conditions
- Discount codes must be applied at checkout
- Discount codes cannot be exchanged for cash
- Eligibility requirements may apply
- Offers may be changed or withdrawn where reasonably necessary and permitted by law
Additional terms may apply to individual promotions and will be communicated with the relevant offer.
11. Intellectual Property
The content made available through the MAISON NAÏNE website, including our branding, logos, graphics, photographs, product imagery, text, website content and other creative materials, may be protected by intellectual property laws.
You may access and use our website for your personal, non-commercial use.
You must not reproduce, distribute, modify, publish, commercially exploit or otherwise use our protected content without permission, except where permitted by law.
12. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or restrict access to parts of the website for maintenance, security, technical updates or circumstances outside our reasonable control.
13. Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, delivery providers, social platforms or other websites.
MAISON NAÏNE is not responsible for the content, availability, security or privacy practices of independent third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
14. Privacy
We collect and handle personal information in accordance with our Privacy Policy and applicable privacy requirements.
By using our website or placing an order, you acknowledge that information may be processed as necessary to provide our products and services, including processing payments, fulfilling orders and arranging delivery.
Please refer to our Privacy Policy for further information.
15. Liability
To the maximum extent permitted by law, MAISON NAÏNE will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, business practices or legal requirements.
The latest version will be made available on our website. Changes will apply from the date the updated Terms & Conditions are published, unless otherwise stated.
17. Governing Law
These Terms & Conditions are governed by the applicable laws of Australia and, where relevant, the laws of the Australian State or Territory applicable to MAISON NAÏNE.
Nothing in these Terms affects any rights you may have under the Australian Consumer Law.
18. Contact Us
If you have questions about these Terms & Conditions, our jewellery, your order, shipping, returns or exchanges, please contact:
MAISON NAÏNE
Online-only jewellery store
Australia
Email: info@maisonnaine.com.au
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM AWST
Response Time: We aim to respond to enquiries within 1–2 business days.