Shipping policy

SHIPPING POLICY

Last updated: 4 October 2026

At MAISON NAÏNE, we carefully prepare every order so your jewellery arrives beautifully and safely.

We currently ship within Australia and to selected international destinations.

ORDER PROCESSING

All orders are carefully checked, packed and prepared for dispatch.

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Please ensure your shipping address is correct before completing your purchase. We are unable to guarantee changes to an order once it has been processed or dispatched.

AUSTRALIAN SHIPPING

We offer standard shipping across Australia.

Standard Shipping:
Estimated delivery: 2–7 business days after dispatch.

Shipping costs will be calculated and displayed at checkout.

Please note that delivery times are estimates only and may vary depending on your location, public holidays, weather conditions and circumstances outside our control.

EXPRESS SHIPPING

Express shipping may be available at checkout depending on your location.

Estimated delivery:
1–3 business days after dispatch.

Please note that choosing express shipping does not change our order processing time. Orders are still subject to our standard 1–3 business day processing period.

INTERNATIONAL SHIPPING

International shipping may be available to selected countries.

International delivery times vary depending on the destination and local postal services.

Customers are responsible for any customs duties, taxes, import fees or other charges imposed by the destination country.

MAISON NAÏNE is not responsible for delays caused by customs or international postal services.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24–48 hours for tracking information to become active.

If your tracking information has not updated for several business days, please contact us and we will be happy to assist.

DELAYED OR LOST ORDERS

While we carefully package every order, once your parcel has been handed to the delivery carrier, delays may occur that are outside our control.

If your order appears to be delayed or lost, please contact us at:

order@maisonnaine.com.au

We will work with the relevant shipping provider to assist with locating your parcel.

Please note that delivery timeframes are estimates and are not guaranteed.

INCORRECT SHIPPING ADDRESS

Please carefully check your shipping details before placing your order.

If you provide an incorrect or incomplete address and your order has already been dispatched, MAISON NAÏNE cannot guarantee that the parcel can be redirected.

Any additional shipping costs associated with resending an order due to an incorrect address may be the responsibility of the customer.

DAMAGED PACKAGES

We carefully package every order before dispatch.

If your parcel arrives damaged, please contact us within 48 hours of delivery at order@maisonnaine.com.au and include:

Your order number
Photos of the external packaging
Photos of the jewellery and packaging
A brief description of the damage

Please keep the original packaging until the matter has been resolved.

IMPORTANT INFORMATION

Please ensure someone is available to receive your order where required.

MAISON NAÏNE is not responsible for parcels that are incorrectly delivered due to an incorrect address provided by the customer or parcels left in a safe place according to the customer's delivery instructions.