Privacy policy

At MAISON NAÏNE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with MAISON NAÏNE.

Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect personal information including:

  • Your name
  • Email address
  • Billing and shipping address
  • Phone number, where provided
  • Order and purchase information
  • Payment and transaction information
  • Communications you send to us
  • Information about how you interact with our website
  • Device, browser, IP address and similar technical information
  • Marketing preferences, where applicable

Payment information may be processed securely by Shopify and/or the payment providers available through our store. MAISON NAÏNE does not necessarily receive or store your complete payment card details.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process returns, exchanges and store credit
  • Communicate with you about your orders
  • Respond to enquiries and customer service requests
  • Operate and improve our online store
  • Prevent fraud, misuse and security incidents
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory obligations
  • Send marketing communications where you have consented or where otherwise permitted by law

Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to offer our products and services online.

When you use our website or make a purchase, your personal information may be processed by Shopify in connection with providing its services to us.

Shopify may process information in countries outside Australia in accordance with its own privacy practices and applicable laws.

Payment Processing

Payments made through our website are processed through the payment methods and payment providers available at checkout.

These providers may collect and process information necessary to complete your transaction. Their handling of your information is also subject to their own privacy policies and security practices.

Sharing Your Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services, including:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Technology and website service providers
  • Professional advisers and service providers
  • Government, regulatory or law-enforcement authorities where required by law

We do not sell your personal information for money.

We only disclose information where reasonably necessary for our business operations, to provide services you have requested, or where required or permitted by law.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve your experience and support relevant marketing or analytics activities.

Some cookies are necessary for the website and checkout to function correctly, while others may relate to analytics, personalisation or advertising.

Your ability to manage cookies may depend on your browser settings and the privacy controls available through our website.

Marketing Communications

If you choose to receive marketing communications from MAISON NAÏNE, we may use your contact information to send you updates, product information, offers or other brand communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Even if you unsubscribe from marketing, we may still send transactional or service-related communications regarding your orders or enquiries.

How We Protect Your Information

We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal, accounting or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal obligations.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

International Processing

Some of the service providers we use, including Shopify and other technology providers, may process or store personal information outside Australia.

Where this occurs, information may be subject to the laws of the country in which it is processed or stored.

Children's Privacy

Our website and products are not specifically directed at children. We do not knowingly seek to collect personal information from children without appropriate authorisation where required by law.

Third-Party Links

Our website may contain links to third-party websites or services. MAISON NAÏNE is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.

The latest version will be made available on our website.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy-related request, please contact:

MAISON NAÏNE
Online-only jewellery store
Australia

Email: info@maisonnaine.com.au
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM AWST
Response Time: We aim to respond within 1–2 business days.